Applications Scientist - WITec Beijing
Beijing, CN
Role Details
Business, Location:
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WITec Technology, China |
Role:
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Applications Scientist |
Reports to:
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Applications manager -WITec |
Direct Reports:
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None |
Primary Purpose:
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(1)In-house “Raman (Confocal imaging) expert”, providing technical expertise and support both internally to Sales and Marketing, as well as externally to customers and prospective customers. (2) Conduct instrument demonstrations and pre-sales experimental consultation. (3) Actively participate in the Raman (Confocal imaging) Research community by delivering presentations at workshops and conferences. (4) Develop and communicate new applications and techniques. |
Key Responsibilities
- Perform Raman installations at customer sites throughout China. Train customers on instrument operation and experimental design.
- Perform Raman demo focused on the research interests and needs of prospective customers.
- Provide professional technical support to customers (via phone, email, online and web forum).
- Develop new applications and techniques and author technical notes, application notes, and/ or scientific journal articles.
- Present new application developments and data at worldwide conferences and workshops, webinars and internal meetings.
- Works with Applications and Marketing teams on long term product development and innovation
- Develop and leverage key customer networks in line with business strategy
- Provide technical supporting for Cross BU training and collaboration
- Assist and advise the sales and marketing teams on technical and scientific matters – e.g. fielding technical questions from prospective customers, interpreting technical claims by competitors, contributing to marketing materials, educating non-technical staff on new applications or capabilities.
- Help continually improve the Raman hardware and software by suggesting new features and by reporting bugs or user interface issues.
Indicative Performance Measures
- Successful completion of demonstrations, installations and training sessions.
- Quality of support to customers.
- Quality of support to sales and marketing teams.
- Quantity and quality of presentations and participation at Scientific Society meetings
- Leadership with the Applications and Service Teams.
Person Specification – Essential requirements unless stated
Education / Qualifications |
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Professional Skills/ Abilities: |
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Personal Qualities |
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