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Product Manager - Services

Date:  Feb 18, 2021

Belfast, GB

Job Function:  Commercial
Business Unit:  Andor Technology

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With high-performance scientific digital cameras, spectroscopy and microscopy systems from Andor Technology, our customers in industry and academia can explore everything from photons to galaxies as they develop new treatments for diseases, and search for Earth-like exoplanets orbiting distant stars.




Role: Product Manager – Service

Location: European location with easy, frequent access to Belfast preferred. Location in Belfast ideal.

Reports to: Director of Product Management


Are you driven and passionate about a career in the science industry? Are you excited by a role that blends scientific and technical expertise with the development of commercial acumen and product ownership?

Andor is an extremely innovative, dynamic, and progressive technology company, at the cutting-edge of scientific research. We have a unique opportunity for product and market ownership within the field of advanced scientific detectors and photonic components, with focus on improving our customer experience and developing new customer service and aftermarket product offerings.

At Andor and across Oxford Instruments we are driving towards providing a step change in how we engage with our customers. Through greater market intimacy we plan to grow the quality and quantity of point-of-sale service product offering and to provide a better customer experience relating to aftermarket customer care.


The role

Part of the dynamic Product Management team, as Product Manager your core objective is to develop as robust strategy and to drive commercial excellence in our Service business. You will maintain a robust growth strategy for service products across all Andor’s business segments, with emphasis on developing domain expertise for Service and recurring revenue-based product solutions. You will carry responsibilities for improved customer engagement relating to product upgrades, provision of training & consultancy services, development of a portfolio of consumables and their presentation to our customer through development of an eCommerce portal.


About you

  • Degree or equivalent in a Scientific or Engineering discipline.



  • Strong experience of scientific digital cameras in either a Product Management, Business Development, Academic Research, OEM Sales or Engineering capacity.
  • Desirable experience in roles that involved focus on Market Intimacy and Voice of Customer practices or Proven market development successes, ideally involving Scientific Instrumentation markets


What is on offer

  • Competitive salary
  • 25 days holiday per annum + customary holidays
  • Private Health care
  • Pension
  • Company share incentive
  • An opportunity to work for a supportive company that encourages creativity and innovation



All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.


Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.