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Product Development Support Manager

Date:  14-Oct-2021

Bristol, GB

Job Function:  Technical
Business Unit:  Plasma Technology

At Oxford Instruments Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.


This is a senior management role, and you will be expected to contribute to our business as part of the Senior Management Team. Your key objective is to lead the team that resolves day-to-day technology issues which impact on and are identified by, our Operations and Service Teams.  You will develop and manage a team of experts; a core part of your role will be developing solid working relationships with other functions in our business.


Key Responsibilities:

  • Take ownership of the existing IDG Kanban system which allows scheduling and management of all submitted technical issues (see attached documents)
  • Using the Kanban or a modified form of the same, you will agree a prioritisation and delivery schedule with Operations and Service Departments.
  • Create strong relationships between your team and Operations, Service and LCM functions.
  • Ensures that the body of technical "know-how" within the working group is shared, and constantly increasing.  Educate your team and other functions on key problem-solving methodologies.
  • Organise, resource and develop the TSG team in order to achieve objectives, strategies and long-term plans. Ensure your team continues to develop and maintain the appropriate skills to deliver the necessary solutions.
  • Work with other senior managers in our business to identify root cause of repeat issues and aid in the development of business processes which prevent re-occurrence.
  • Drive the effective performance of the Plasma’s health, safety and environment management systems. You will be accountable for effective implementation, and leading continuous improvement within, the health, safety and environment frameworks.


Person Specification – Essential requirements unless stated:

  • The Technology Support Group Manager role is seen as an essential part of our talent and succession planning.
  • The ideal candidate will have direct experience of working in the Semiconductor capital equipment market, ideally for a supplier and end user.


Education / Qualifications:

  • Strong technical background.


Professional Skills/ Abilities:

  • Obsession with understanding root cause and creating solutions to resolve issues at this level.
  • Experience working for or with our customers to understand their challenges and deliver solutions.
  • Working knowledge of SEMI E10, SPC and other relevant standards and practices.
  • Strong commercial skills
  • A background of using the right sources of data to make the best decisions (Analyse and conceptualize)
  • You can demonstrate your ability to drive results, influence people at all levels of Plasma and you make things happen (Transition department to a mobilizing management framework)
  • Strong decision-making and managerial skills
  • Ability to work well and manage with different skill of people
  • Very good cross-functional leadership skills



In addition to a competitive starting salary, Oxford Instruments also offers structured career development opportunities, a good work-life balance, private healthcare, a share incentive plan, 25 days annual leave, early finish on Fridays, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements.


If this role sounds of interest to you, please apply with your updated CV.


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All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.


Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.