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NanoScience Installation & Service Engineer - WEST

Date:  25-Mar-2021

Vacaville, CA, US

Job Function:  Technical
Business Unit:  NanoScience

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. Our customers use our NanoScience ultra-low temperature and high magnetic field environments to go beyond what was once thought possible, whether that’s creating Nobel Prize winning materials or developing quantum computers to solve the world’s most complex problems.




At Oxford Instruments NanoScience we design, supply and support market-leading research tools that enable quantum technologies, nano technology research, advanced materials and nano device development in the physical sciences.

Our tools support research to the atomic scale through creation of high performance, cryogen free, low temperature, and magnetic environments. This is based upon our core technologies in low and ultra-low temperatures, high magnetic fields and system integration, with increasing levels of experimental and measurement readiness.

The company was founded in 1959 as the first commercial spin-out from Oxford University, providing technological innovation for over 60 years now.

Role Details


Business, Location:


NanoScience, Pleasanton, CA 



Installation & Service Engineer – Americas

Reports to:


US Service Manager NanoScience

Direct Reports:



Primary Purpose:


To install, service and repair Oxford Instruments NanoScience products in line with current safe working practices achieving customer satisfaction against ordered specification

Key Responsibilities

  • Service provision within allocated timescale.
  • Installation planning: Ensuring equipment, Cryogens and facilities are available at customer’s site to allow efficient service and repair work.
  • Pre-installation preparation: Ensure you fully understand performance criteria, achieved factory test results, mode of operation.
  • Service reports: Accurate and timely reports ensuring confirmation of specifications met and where appropriate accurate and concise documentation of any quality defects.
  • Site risk assessments: Ensure prior to commencing work on a customer site a risk assessment is carried out and recorded
  • Customer communication: Ensure customers fully understand the scope of the installation / service and provide timely updates to any potential changes
  • Customer Training: Ensure customer understands full operation of system.
  • Timely and accurate completion of expenses adhering to company policy.
  • Act as ambassador for the company enhancing customer satisfaction minimising risk and cost.
  • Help desk support: responding to customer incidents reported by the customer as well as remote resolution support.
  • The role requires extensive travel within (but not limited to) the North American region. Typically travel is required Monday to Friday with occasional weekend working when needed. The role is expected to be  approximately 75% travel, 25% office based technical support.


Indicative Performance Measures

  •  Successfully manages personal workload meeting all milestones
  •  Maintains a flexible attitude to changing priorities and requirements
  •  Establishes and maintains effective relationships with colleagues and customers
  •  Recognises the importance of customer focus and successfully identifies internal and external customers
  •  Maintains up to date work processes and successfully proposes changes when necessary
  •  Supports and maintains Continuous Improvement & Quality
  •  Supports and maintains Health and Safety adherence


Person Specification – Essential requirements unless stated


Education / Qualifications:


  • Educated in a relevant engineering/science discipline. Higher level degree (Masters, PhD) considered an advantage.
  • Preferably you will have held a similar role in a similar environment manufacturing, testing or servicing complex instrumentation systems.


  • You will have an understanding of cryo-magnetic systems, vacuum, safe handling of cryogens and an understanding of closed circuit compressed gas refrigerating systems. Ideally you will have experience in superconducting magnets, power supply and temperature control instrumentation, and ultra-low temperature systems.


Professional Skills/ Abilities:


  • Able to record and present technical data on system performances.
  • Able to diagnose complex system failures and propose effective solutions
  • Compliance with all Health and Safety policies and procedures and will actively seek to ensure safe working environment.
  • English speaking essential and other European language skills desirable
  • Valid driver’s licence required


Personal Qualities:



  • Communication - Effective communication with all members of the team
  • Teamwork - Works well as part of a team and provides support to others when necessary
  • Cultural Awareness - Aware that other cultures have different interaction styles and respond positively 
  • Emotional Intelligence - Desire to improve self professionally
  • Engagement - Is committed, flexible and has a positive attitude to work
  • Decision Making - Able to analyse a situation and know when a decision is required
  • Innovation - Is creative and proactive
  • Customer and Markets - Customer focussed


Updated:          October 2020

Approved:        ColinRose







All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.


Nearest Major Market: Sacramento
Nearest Secondary Market: Fairfield