Service Depot Repair Specialist

Job Title: Service Depot Repair Specialist

Location: Concord Massachusetts
Department: Service & Support
Reports To: Depot Repair Manager  

About Oxford Instruments

Oxford Instruments is a leading provider of high-technology tools and systems for research and industry. With a legacy of innovation and a commitment to enabling scientific breakthroughs, we support customers in fields ranging from nanotechnology to materials science.

Position Summary

The Service Depot Repair Specialist is responsible for diagnosing, repairing, testing, and documenting service activities for a range of Oxford Instruments products returned to the depot. This role ensures that repaired systems meet factory specifications and are returned to customers in a timely and cost-effective manner.

Key Responsibilities

• Perform detailed diagnostics and repairs on returned instruments and components.
• Ensure all repairs meet performance and safety standards.
• Maintain accurate service records, including fault analysis and repair actions for internal tracking and audit purposes.
• Track and monitor all regional RMAs, maintaining accurate records of status and progress. This includes RMAs with manufacturing sites for external repairs.
• Collaborate with service, logistics, and manufacturing teams to ensure smooth handling of repair processes.
• Follow company procedures and quality standards to ensure accuracy, accountability, and adherence to safety and compliance guidelines.
• Support continuous improvement initiatives in repair processes and documentation.
• Manage inventory of spare parts and tools required for depot repairs.
• Provide feedback to field service and product teams on recurring issues.
• Support any additional tasks or special projects as assigned by the business.

Qualifications

• Associate or Bachelor’s degree in Electronics, Engineering, or a related technical field.
• 3+ years of experience in depot-level repair or technical service in a high-tech environment.
• Strong troubleshooting skills in electronics, optics, and mechanical systems.
• Familiarity with test equipment (oscilloscopes, multimeters, etc.).
• Experience with ERP systems and service ticketing platforms.
• Excellent written, verbal communication and organizational skills.
• Ability to work independently and manage multiple repair tasks.
• Ability to complete Radiation Safety training and safely handle radiation sources in compliance with all regulations.

Preferred Skills

• Experience with Oxford Instruments products or similar scientific instrumentation.
• Knowledge of cleanroom protocols and ESD-safe handling.
• Lean or Six Sigma certification is a plus.

Compensation

In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $60,000 - $80,000. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.

What We Offer

• Competitive salary and benefits package.
• Opportunities for professional development and career growth.
• A collaborative and inclusive work environment.
• Access to cutting-edge technology and tools.

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