Imaging & Spectroscopy Specialist

About Oxford Instruments

Our purpose is to accelerate the breakthroughs that create a brighter future for our world. Our technology and scientific expertise enable our customers to discover and bring to market exciting new advances that drive human progress. We aim to be the scientific instrumentation partner in every significant lab and production facility across the world. Our people and culture are vital to our success. We strive to offer the opportunities that will attract, engage, motivate and develop the very best talent. This involves creating an inclusive environment and culture where difference is valued and people are recognised for what they deliver and bring to the team.

We want to empower our employees so that they innovate, support our growth and improve our productivity. We support them to make the right decisions and reach their full potential as they develop their careers at OI. Our ways of working are lived every day and are as follows:

• We start with the customer
• We succeed by being focused
• We make and keep our promises
• We work together as one team
• We help and trust each other to succeed

About Andor Technology

Andor Technology is the global leader in the pioneering and manufacturing of high-performance light measuring solutions, bringing together the latest developments in sensors, electronics, optics and software. Our ground-breaking low light imaging cameras, spectroscopy solutions and microscopy systems are being used to develop cures for cancer, explore deeper into space and examine clean energy sources. We are among the world’s most innovative companies in the Photonics industry, measuring light down to a single photon and capturing events occurring within 1 billionth of a second. With over 70 unique product solutions, 10,000 customers in 55 countries and 15 offices worldwide including China, Japan and the USA, Andor is devoted to supporting the greatest scientific advancements of our age.

Person Specification (essential requirements unless stated):

Training and Education

• Minimum Master’s Degree or equivalent (PhD preferred) in a Physical Science Discipline; Chemistry or Physics preferable degree programs.
• Experience with experimental design, equipment specification and implementation of Physical Sciences required.
• Experience with optical instrumentation is preferable.
• Technical sales experience of research equipment is a benefit, but not required.

Essential experience:

• Experience supporting technical and high-value products in the physical science field, including imaging and spectroscopy.

• Extensive experience with imaging, optics, and spectroscopy applications and equipment.
• Ability to communicate clearly with people of various levels of technical knowledge.

Desirable experience:

• Strong imaging and spectroscopy software acumen and experience.
• Coding experience.
• Strong background in business development, including relationship building and complete customer interaction with multiple departments and functions.
• Proven success in key account relationship management.

Behavioural skills and competencies:

• Results-oriented, able to work on own initiative.
• Able to build good business relationships across a wide variety of cultures, functions, and personalities.
• Strong technical knowledge and ability to communicate technical information in concise and understandable manner.

Customer focus:

• Takes ownership of customer problems and issues, works to resolve them and see them through to resolution.
• Establishes relationships with customers and strengthens this through clarity and competence.
• Is flexible, does “the right thing” and spends time understanding and meeting customer needs.
• Applies relevant knowledge of current customers to grow the business.

Motivation & drive:

• Has a positive attitude that fosters a pro-active ethos in the rest of the team and department.
• Creates a climate in which people want to do their best.
• Is ambitious for the business and the future of Oxford Instruments Andor.
• Takes on challenges willingly and in an assured and confident manner.

Compensation:

In accordance with Massachusetts law, the expected salary for this full-time, benefited position is between $81,000 and $92,000 and commission eligible. The actual compensation will be determined considering factors such as relevant skills and experience and other factors permitted by law.

Special circumstances:

• Travel minimum of 40% of working time expected, including overnight travel 30%. Occasional International travel.
• Able to work outside core hours when required.
• Able to work from a home office with disciplined work ethic.