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Installation & Service Engineer

Date:  Jan 26, 2023
Location: 

US US Remote, US New England, US

Job Function:  Technical
Business Unit:  NanoScience

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

 

About US:

At Oxford Instruments NanoScience we design, supply and support market-leading research tools that enable quantum technologies, nano technology research, advanced materials and nano device development in the physical sciences. Our tools support research to the atomic scale through creation of high performance, cryogen free, low temperature, and magnetic environments. This is based upon our core technologies in low and ultra-low temperatures, high magnetic fields and system integration, with increasing levels of experimental and measurement readiness. The company was founded in 1959 as the first commercial spin-out from Oxford University, providing technological innovation for over 60 years now.
 
About the Opportunity: 

Reporting to the US Service Manager, the Installation and Service Engineer will install, service and repair Oxford Instruments NanoScience products in line with current safe working practices achieving customer satisfaction against ordered specification. The role requires extensive travel within (but not limited to) the North American region. Typically travel is required Monday to Friday with occasional weekend working when needed. The role is expected to be  approximately 75% travel, 25% office based technical support.

 

Key Responsibilities

  • Installation planning: Ensuring equipment, Cryogens and facilities are available at customer’s site to allow efficient service and repair work.
  • Pre-installation preparation: Ensure you fully understand performance criteria, achieved factory test results, mode of operation.
  • Service reports: Accurate and timely reports ensuring confirmation of specifications met and where appropriate accurate and concise documentation of any quality defects.
  • Site risk assessments: Ensure prior to commencing work on a customer site a risk assessment is carried out and recorded
  • Customer communication: Ensure customers fully understand the scope of the installation / service and provide timely updates to any potential changes
  • Customer Training: Ensure customer understands full operation of system.
  • Help desk support: responding to customer incidents reported by the customer as well as remote resolution support.


The Right Candidate will have the following: 

  • Education in a relevant engineering/science discipline. Higher level degree (Masters, PhD) considered an advantage.
  • Preferably you will have held a similar role in a similar environment manufacturing, testing or servicing complex instrumentation systems.
  • An understanding of cryo-magnetic systems, vacuum, safe handling of cryogens and an understanding of closed circuit compressed gas refrigerating systems. Ideally you will have experience in superconducting magnets, power supply and temperature control instrumentation, and ultra-low temperature systems.
  • Ability to record and present technical data on system performances.
  • Experience diagnosing complex system failures and propose effective solutions
  • Compliance with all Health and Safety policies and procedures and will actively seek to ensure safe working environment.
  • English speaking essential and other European language skills desirable
  • Valid driver’s licence required
  • Willingness to travel

 

Preferred Qualifications: 

  • A candidate with extensive knowledge of Ultra high vacuum, super conducting magnets and cryogen use would be extremely advantageous

 

Oxford Instruments requires all employees to be fully vaccinated by their first day of work.  The Company will consider requests for medical or religious accommodation as required by law.

 

Oxford Instruments Perks and benefits:

  • Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and 
    Vision plans. 
  • Our 401k program has options for saving both pre- and post-tax dollars for retirement.
  • Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period. 
  • Holidays - We recognize 11 holidays this year
  • In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
  • Professional Development - OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.

 

We are an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability or protected veteran status. EOE/M/F/D/V

 

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Oxford Instruments is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Oxford Instruments is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact Human Resources, ConcordHR.HelpDesk@oxinst.com, 978-405-1119

 

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.