Applications Specialist, Microscopy
Paris, FR Wiesbaden, DE DE Ulm, DE
Andor Technology is the global leader in the pioneering and manufacturing of high-performance light measuring solutions, bringing together the latest developments in sensors, electronics, optics and software. Our ground-breaking low light imaging cameras, spectroscopy solutions and microscopy systems are being used to develop cures for cancer, explore deeper into space and examine clean energy sources. We are among the world’s most innovative companies in the Photonics industry, measuring light down to a single photon and capturing events occurring within 1 billionth of a second. With over 70 unique product solutions, 10,000 customers in 55 countries and 15 offices worldwide including China, Japan and the USA, Andor is devoted to supporting the greatest scientific advancements of our age.
We are part of the wider Oxford Instruments Group which also includes NanoAnalysis, NanoScience, Asylum Research, Plasma Technology, X-Ray Technology, Imaris and Magnetic Resonance. At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.
We are looking for a Field Applications Specialist to support our growth in Lifescience Microscopy Systems. The Field Applications Specialist will provide advanced pre and post-sale lifescience imaging and microscopy application support.
Pre-sale : The Applications Specialist will demonstrate Andor’s spinning-disk microscopes and advanced imaging applications to the customers to facilitate the sales team winning orders.
Post-sale : The Applications Specialist will help both new and established customers to use their Andor spinning-disk microscopes to achieve industry-leading results by offering hardware/software training, technical advice and applications support.
The Field Applications Specialist will work closely with the EMEA Microscopy Systems sales team to plan microscope demonstrations at customer labs across Europe ( with a particular focus on Germany & France ), ensuring the proposed Andor spinning-disk microscope solution matches the customer needs. This means that although the role is home-based, there is a requirement for frequent travel to leading lifecience research institutes working on advanced applications across the territory
In addition to pre and post-sale microscopy application support, the market insight this role achieves is collated and communicated back to the business, through a close working relationship with the Andor Product Management team. The Field Applications Specialist is typically the technical face of the company, so building relationships and collaborations with customers is key. You will have the opportunity to make a real difference, both to Andor’s business and to our customers. This position offers the unique opportunity to use both your life science research background and microscopy technical knowledge.
Key Responsibilities
- Demonstrate Andor spinning-disk confocal microscopes in customer laboratories and provide applications support to potential customers to build a pipeline of business opportunities.
- Provide additional customer training and application support to ensure customer success.
- Provide product and application training to Andor sales staff, channel partners and customers.
- Strengthen existing customer relationships, Key Opinion Leader relationships and develop new business relationships in Microscopy Systems communities
- Support EMEA Regional Sales Engineers and distributors with technical and application expertise.
- Attend conferences & seminars, make presentations, participate in workshops,
- Attend sales meetings and offer feedback and suggestions to improve product solutions.
- Travel as required, which is expected to be an average of 50% of time, primarily within EMEA.
- Any other duties as may be reasonably required from time to time by your Line Manager
We are looking for someone with the following:
Postgraduate qualification in a life science subject
- Excellent verbal & written communication skills
- Takes ownership of customer problems & issues, works to resolve them and see them through to resolution.
- Establishes relationships with customers and strengthens this through technical competence.
- Takes time to deeply understand and meet customer needs.
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- Takes on challenges willingly and in an assured and confident manner.
Please note, that due to the nature of this role, there will be a high level of travel involved; the person who is successful in this role, can be travelling up to 50% of the time.
Why Andor?
Our company values of being Inclusive, Innovative, Trusted and Purposeful are at the core of everything we do for our customers and our teams. At Andor, our employees are fundamental to our business success and we are delighted to provide a competitive and comprehensive benefits programme with a range of options to suit your lifestyle.
Selection Process:
If you would like more details, please reach out to abby.gelder@oxinst.com, otherwise typically our recruitment process involves a screening call with Talent Acquisition, to be followed by a 1st interview via Teams, and a 2nd stage usually on our site in Belfast, Millenium Way.
Andor is committed to equality of opportunity and welcomes applications from all. However, our employment monitoring data tells us that women, individuals from Black, Asian and Minority Ethnic (BAME) communities and people with a disability are currently under-represented therefore, we particularly welcome applications from these individuals. We are committed to ensuring our workplace is a safe, welcoming and inclusive place to work, which is why we subscribe to Equality Charter Marks.