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Factory Service Engineer- Team Lead

Date:  May 14, 2022
Location: 

Santa Barbara, CA, US

Job Function:  Technical
Business Unit:  Asylum Research

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. Using Atomic Force Microscopes from Asylum Research, our customers can see how cancer cells respond to new treatments, extend the lifetime and efficiency of renewable energy systems and lithium-ion batteries, and develop the novel materials required for quantum computing.

 

 

 

Asylum Research is looking to hire a Factory Service Engineer - Team Lead!

About the Opportunity: We have an exciting opportunity available for an experienced engineer to be a hands-on leader for our small but fast-paced service department in our Santa Barbara headquarters.  We need a technical, pragmatic individual who can perform timely and high-quality repairs for our global customers; and triage customer support inquiries by funneling requests through the appropriate channels.  You’ll apply your hardware, electronics and troubleshooting skills to ensure our customers are provided with the world class support they deserve and expect from the leading manufacturer of scanning probe microscopes and accessories.    

 

The Role

  • Perform timely and high-quality repairs for all AFM systems and accessories.
  • Provide excellent technical customer support via phone, chat, and email.
  • Manage the performance and engagement of the service team.  Assist or prioritize work for other Service Engineers and technical departments with support, troubleshooting, and other issues as needed. 
  • Propose and implement continuous improvements to service as an overall function through process optimization and creation of technical guides and documentation.

 

The Candidate

Successful candidates will have:

  • BS in technical/engineering discipline or AS with equivalent hands-on technical experience (5 years).
  • At least 5 years related experience and training using and troubleshooting high tech instrumentation. Experience with AFM/SPM highly desirable.
  • Excellent customer-facing interpersonal communication skills, both written and verbal.  Proven success in a lead or management role, either informal or formal.
  • Electronics troubleshooting/fault-finding skills and mechanical aptitude. Ability to read electrical and mechanical schematics.
  • Aptitude with soldering, oscilloscope, multimeter. Experience with spectrum analyzer and PCB microsoldering a plus.
  • A sound background in ERP systems and Microsoft Suite of products.
  • Ability to give train others and share technical information in an easy to understand format.
  • Ability to communicate and operate as a cross-functional team with operations, sales, service, applications, and other departments.
  • A hardworking and self-directed attitude with devotion to day-to-day prioritization of tasks for customer success; and unexpected alterations to timelines in a dynamic, fast-paced environment.

 

Business Overview

Asylum is a part of a successful global company, Oxford Instruments plc, a leading provider of high technology tools and systems for industry and academic research.  We provide flexible hours and a competitive salary and benefits program including medical, dental, vision and 401k.  To apply for this outstanding opportunity, please attach your resume and cover letter along with pay expectations, in a single PDF, to your application.

 

Oxford Instruments Perks and benefits:

  • Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and 
    Vision plans. 
  • Our 401k program has options for saving both pre- and post-tax dollars for retirement.
  • Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period. 
  • Holidays - We recognize 11 holidays this year
  • In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
  • Professional Development - OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.

 

Oxford Instruments requires all employees to be fully vaccinated by their first day of work. The Company will consider requests for medical or religious accommodation as required by law.

 

Asylum Research, an Oxford Instruments Company is an Equal Opportunity/Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability or protected veteran status. EOE/M/F/D/V

 

Note to recruitment agencies: Oxford Instruments does not accept agency CV’s. Please do not forward details to our jobs alias, Oxford Instruments employees or any other company location. Oxford Instruments is not responsible for any fees related to unsolicited CV’s.

 

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All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

 

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.


Nearest Major Market: Santa Barbara
Nearest Secondary Market: Santa Maria