Territory Sales Engineer - MA

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

Working Hours: 9:00 AM - 6:00 PM
Location: Seoul Office (10, Chungmin-ro, Songpa-gu, Seoul)

Key Responsibilities

• Establish and maintain comprehensive coverage of the agreed territory and products by supporting customers, distributors and agents.
• Develop and manage the annual process of: creating sales strategies and plans, sales assumptions, projections and goals. Evaluates market conditions and the timely adjustment of sales strategy to successfully adapt to those changes.
• Monitor and report monthly the status of: sales vs. target, competitor activity, distributor / agent news, market opportunities and promotion programs.
• Initiate, plan and execute workshops, seminars and customer training.
• Establish and maintain a distributor / agent training and development program. Adjusts program to meet the needs of distributors, agents and market conditions consistent with the long-term goals of the company.
• “Reach through” distributors and agents, where necessary, to ensure end-user satisfaction, taking corrective action (development actions) where necessary.
• Support and run joint marketing initiatives through direct mailings, trade shows, workshops, seminars, conferences and advertising.
• Support distributors and agents on major bids, ensuring they are won at best price and terms. Intervene personally with end-users as appropriate. Personally lead major bids and win at best price and terms.
• To maintain and grow relationships with key customers, distributors and agents.
• Propose, agree and deliver strategic account development objectives.
• To make sure that the CRM(SAP, Cirrus) is maintained and kept current.
• Uphold OI Brand integrity and operate in a manner consistent with OI brand values.
• Ensure that all orders and other customer communications are promptly and accurately handled. Take appropriate action to communicate customer service problems to customer support team.
• To manage overall customer satisfaction.
• Build and maintain effective working relationships with staff in all functions of the business (particularly marketing, operations and customer service) and with colleagues in group market development world-wide.
• The management of the post-sales support operations as appropriate, including the provision of training to customers.
• Measurement and control of revenue, costs and operational performance to achieve agreed financial results. Ensuring maximization of returns on billable services and pricing adjustments where necessary.
• Monitoring non-fiscal performance parameters such as response times, installation time and quality to ensure continual improvement to efficiency and customer service.
• To manage the provision of effective training courses for customers and those interested in gaining basic knowledge of techniques and applications or our products.
• Willing and able to travel extensively within Korea as well as other countries as required.

Education

• Relevant material science degree essential

• additional business qualification or PhD desirable

Required Skills & Experience

• Experience of working with at least one of the following techniques: EDS, EBSD, WDS, Nanomanipulators, Raman and AFM, Nano Indent.
• Experience of dealing with customers and distributors in the field working with analytical instruments in a NanoTech environment
• Experience of successfully managing and motivating distributors in an international, high technology environment, or experience from within a distributor to the industry sector.
• Excellent language skills - English spoken and written.
• Progressive business management experience within sales and/or marketing, experience of managing business development activities useful.
• Process and procedural oriented. Understands how business processes can be used to reduce costs and improve performance to ensure customer satisfaction and enhance/develop the OI brand in the market.
• Commercial understanding -able to assess the financial impact of proposed plans and evaluate activities to ensure maximum value for OI whilst balancing the needs of distributors.
• Understands interfaces to related functions – Marketing, Operations etc. and works effectively across them.
• Experienced in the use of advanced channel management techniques, e.g. incentivization would be welcomed.
• Proficient PC skills including MS Office

Desirable

• Commercially astute.
• Strategically experienced – able to create and implement strategy for area of responsibility.
• Full driving license preferable
• Must be prepared to travel extensively (like to be up to 60% of time)

Oxford Instruments is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Oxford Instruments is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact Human Resources, ConcordHR.HelpDesk@oxinst.com, 978-405-1119

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.