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Applications Scientist - WITec Shanghai

Date:  5 Apr 2024
Location: 

Shanghai, CN

Job Function:  Technical
Business Unit:  WITec

Role Details

 

Business, Location:

 

MAG-WITec Technology, China

Role:

 

Applications Scientist

Reports to:

 

Applications manager -WITec

Direct Reports:

 

None

Primary Purpose:

 

(1)In-house “Raman (Confocal imaging) expert”, providing technical expertise and support both internally to Sales and Marketing, as well as externally to customers and prospective customers.  (2) Conduct instrument demonstrations and pre-sales experimental consultation. (3) Actively participate in the Raman (Confocal imaging) Research community by delivering presentations at workshops and conferences. (4) Develop and communicate new applications and techniques.

 

Key Responsibilities

  • Perform Raman installations at customer sites throughout China. Train customers on instrument operation and experimental design.
  • Perform Raman demo focused on the research interests and needs of prospective customers.
  • Provide professional technical support to customers (via phone, email, online and web forum). 
  • Develop new applications and techniques and author technical notes, application notes, and/ or scientific journal articles.
  • Present new application developments and data at worldwide conferences and workshops, webinars and internal meetings. 
  • Works with Applications and Marketing teams on long term product development and innovation
  • Develop and leverage key customer networks in line with business strategy
  • Provide technical supporting for Cross BU training and collaboration
  • Assist and advise the sales and marketing teams on technical and scientific matters – e.g. fielding technical questions from prospective customers, interpreting technical claims by competitors, contributing to marketing materials, educating non-technical staff on new applications or capabilities.  
  • Help continually improve the Raman hardware and software by suggesting new features and by reporting bugs or user interface issues.

 

Indicative Performance Measures

  • Successful completion of demonstrations, installations and training sessions.
  • Quality of support to customers.
  • Quality of support to sales and marketing teams.
  • Quantity and quality of presentations and participation at Scientific Society meetings
  • Leadership with the Applications and Service Teams.

 

Person Specification – Essential requirements unless stated

Education / Qualifications

  • Engineering or science degree (biology, materials science, physics, or equivalent field) and/or extensive work experience in Raman spectroscopy or confocal optical microscopy
  • At least 3 years of Raman or confocal optical microscopy experience
  • Preferably a PhD, but relevant work experience will be considered.

Professional Skills/ Abilities:
  • Experience and extensive knowledge of the theory and operation of Raman. 
  • Strong technical background and the ability to draw from this when interacting with customers, designing experiments, or troubleshooting.
  • Friendly, agreeable and approachable, applicant must have excellent people skills with the ability to interact favourably with all personality types.
  • Strong ability to be able to quickly gauge the experience and technical level of the customer/prospect and support/train at the best level to match.
  • Strong problem solving and troubleshooting skills. 
  • Excellent technical writing skills with the ability to write clearly and effectively.  
  • Excellent time management skills with the ability to prioritise, plan, focus, and bring projects to completion within deadlines.
  • Strong oral communication and presentation skills. 
  • Some teaching or tutoring experience preferred.
  • Proficiency in English.   

Personal Qualities
  • Willingness to travel (up to 50%) is absolutely essential.
  • "Can do" attitude – Decisive, flexible and able to work around issues to deliver required performance.
  • Flexibility is key in a position where short notice changes to travel or laboratory plans are commonplace
  • Proactive, self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and mistakes as positive opportunities for improvement.
  • Positive personal impact. Listens effectively and actively seeks to understand views of others, providing a shared sense of purpose and direction by communicating effectively.
  • Recognises the value of teamwork, developing positive, open relationships and shares knowledge between teams in order to achieve the company’s business goals.
  • Thinks “outside the box” to derive different, creative solutions to support the company’s business strategy and growth.
  • Team player – sees bigger picture as well as own priorities and needs. 
  • Outgoing personality, open to new experiences and challenges.

 

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