Customer Support Coordinator
Shanghai, CN
Role Details
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Business, Location:
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Service, Shanghai |
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Role:
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Service Inside Sales (Temp) |
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Reports to:
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Service Commercial Manager |
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Direct Reports:
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None |
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Primary Purpose:
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Support of customer succuss and experience by delivering of OiService value. Work closely with OI China customer service engineers, marketing, and cross-functional team to effectively promote and grow service business. Deliver service business growth target in assigned territory.
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Key Responsibilities
Service business plan and growth
- Plan and implement different sales tactics and business plan to grow the sales of service products, including but not limited to the service spare parts within assigned territories.
- Guarantee the achievement of inside sales targets to maximize company results in an omnichannel sale organization.
- Manage inbound activities, WeChat, Email and Telephone, delivering a unique selling experience while understanding their needs and offering the right solution to reach the customer's satisfaction.
- Support service sales on the field scheduling visits.
- Implement “nurture, expand, and land” sales strategy to improve service contracts connect rate, renew rate, warranty conversion rate.
- Accurate forecast and effective funnel management with CRM operation
Indicative Performance Measures
- Spare parts sales order target
- Spare parts delivery target
- Timely and accurate reporting
- Customer experience
Person Specification – Essential requirements unless stated
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Education / Qualifications:
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Professional Skills/ Abilities:
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Personal Qualities:
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