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Service Engineer-Andor Shanghai or Beijing

Date:  Feb 20, 2021

Shanghai, CN Beijing, CN

Job Function:  Commercial
Business Unit:  Andor Technology

Role Details


Business, Location:


Andor, Beijing or Shanghai



Technical Support Engineer

Reports to:


Andor Service Supervisor, China

Direct Reports:



Primary Purpose:


To be responsible for in-house repair, on-site trouble shooting, and manage return repair process for Andor scientific cameras, spectrographs and accessories. Provide technical support for Andor research and OEM products.


Key Responsibilities

  • Field Service support for customers.
  • Trouble shooting for cameras, spectrographs and related accessories.
  • Cooperate with other colleagues that in China and in factory of headquarter.
  • Interact with local staff and service tracking systems to ensure suitable response times and solutions. Engage in problem solving and deliver clear and concise answers.
  • Assist in other regional marketing activities in their region including road shows, trade exhibitions and mailshots.
  • Must be willing to travel 20-50%.
  • Any other duties as may be reasonably requested from time to time by your Line Manager.


Person Specification – Essential requirements unless stated


Education / Qualifications:


  • Bachelor or higher of optical, physics, EE, optical-electronics engineering, etc.

Professional Skills/ Abilities:


  • Basic background knowledge of optical and physics, at least 1 year of experience in instrumentation of optical or electronics.
  • Good English reading and writing, no problem on spoken English for communication on general work.


Personal Qualities:


  • Willing on studying and solving problem.
  • Ability of working under pressure, and arranging multi-mission.
  • Consciousness of improve own work, including modifying workflows and develop simple tools.