Share this Job

Field Service Engineer - NS

Date:  May 14, 2022

Shanghai, CN

Job Function:  Commercial
Business Unit:  NanoScience

Role Details


Business, Location:


Nano Science, Shanghai



Field Service Engineer

Reports to:


Service Supervisor



Primary Purpose:


To install, service and repair the products of Oxford Instruments NanoScience in line with current safe working practices to achieve customer satisfaction against the ordered specification.


Key Responsibilities

  • To install up to 75% of company product, installations completed on time and minimise defects in line with current KPIs.
  • Working autonomously, often abroad on established customer base.
  • Expected to have a 75% to budget installations record.
  • Interacts mainly with established customers and internal teams.
  • Gains on site customer acceptance of product at least 90% of the time.
  • Involved with customer training to acceptance level mainly on standard product.
  • Works with suppliers to ensure sites are prepared.
  • Reports quality issues using correct procedures.
  • Carries out site risk assessments.
  • Responsible for personal development.


Key Performance Measures

  • Installation completion (in terms of acceptance) against budget
  • Customer satisfaction


Person Specification – Essential requirements unless stated

Education / Qualifications:

  • University degree in physics or related area
  • Good English skill in writing and oral communicating with colleague
  • Good knowledge for office software
  • Prefer to good knowledge of cryogenics (low temperature) and superconducting magnet
  • Prefer to good knowledge of Labview, C++ and Visual Basic
  • Prefer to have good knowledge of electronic and mechanical skill
  • Prefer to have few years working experience in service sector or academic area

Professional Skills/ Abilities:

  • To be able to travel domestically/internationally frequently and working under pressure (75% of working hours at customer sites expected) keep good and timely communication with customer
  • Install most of OINS products
  • Provide the best service/support to customer on daily basis offer the training to customer regularly to be able to work independently
  • Good team player
  • Good time planning and submit the report regularly.