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Field Service Engineer - NS
Date:
May 14, 2022
Location:
Shanghai, CN
Job Function:
Commercial
Business Unit:
NanoScience
Role Details
Business, Location:
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Nano Science, Shanghai |
Role:
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Field Service Engineer |
Reports to:
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Service Supervisor |
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Primary Purpose:
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To install, service and repair the products of Oxford Instruments NanoScience in line with current safe working practices to achieve customer satisfaction against the ordered specification. |
Key Responsibilities
- To install up to 75% of company product, installations completed on time and minimise defects in line with current KPIs.
- Working autonomously, often abroad on established customer base.
- Expected to have a 75% to budget installations record.
- Interacts mainly with established customers and internal teams.
- Gains on site customer acceptance of product at least 90% of the time.
- Involved with customer training to acceptance level mainly on standard product.
- Works with suppliers to ensure sites are prepared.
- Reports quality issues using correct procedures.
- Carries out site risk assessments.
- Responsible for personal development.
Key Performance Measures
- Installation completion (in terms of acceptance) against budget
- Customer satisfaction
Person Specification – Essential requirements unless stated
Education / Qualifications: |
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Professional Skills/ Abilities: |
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