Service & Support Engineer (f/m/d)

Date:  Apr 22, 2024

Ulm, DE

Job Function:  Technical
Business Unit:  WITec

WITec GmbH is a leading global manufacturer of high-resolution, nanoanalytical microscopy systems. Our customers - university and industrial research laboratories - greatly value the precision, versatility and flexibility of our products.

WITec’s product range features the world's best confocal Raman microscopes, which can be equipped with AFM, SNOM, and even SEM in select configurations. Our systems can be adapted to the individual requirements of our customers. They contribute worldwide to new insights and solutions in many areas of science, research and development. 

To support our growth, we are looking for a motivated colleague to join the Service & Support department in Ulm, Germany.


Service and Support Engineer (f/m/d) 

Your Tasks:

•    Technical customer support worldwide 
•    Identification of problem causes in direct customer communication and with the help of remote support 
•    Coordination of the repair of faulty components as well as the handling of repair requests on the customer and supplier side
•    Development and implementation of standardised test procedures
•    Realisation of necessary technical adjustments together with customers, suppliers and other specialised departments
•    Carrying out upgrade installations as well as service visits at our customers' premises


Your Qualifications:

•    Completed studies in the field of physics, technology or engineering.
•    Alternatively: technician or relevant professional training with appropriate work experience
•    Strong technical-physical background that facilitates an in-depth understanding of our measurement systems in the areas of optics, electronics and software
•    Advantageous: Experience in the field of microscopy as well as spectroscopy
•    Ability to work in a flexible and solution-oriented manner
•    Strong communication skills
•    Very good language skills in German and English

•    Willingness to travel worldwide
Our Offer:

•    Secure employment in an expanding and globally active nanotechnology company with a future
•    A meaningful job with varied, interesting tasks & room for your own ideas
•    Fast decision-making and flat hierarchies
•    Financial security in old age with an 80% subsidy for the company pension scheme
•    Modern workplace in easily accessible location of Science Park II with tram stop and free parking directly in front of the door
•    Opportunities for further development worldwide through membership of the Oxford Instruments Group
•    Home office & remote option (possible depending on job)
•    Bike leasing, company parties and much more

Do you find this opportunity exciting? In that case, we look forward to receiving your application documents (incl. references), that also state the time of your availability and salary expectations.