Customer Service

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

Join Oxford Instruments as a Customer Service specialist in Wiesbaden, Germany!

At Oxford Instruments, we are pioneers in high-tech tools and systems for research and industry. With a rich history dating back to 1959, we specialize in designing, manufacturing, and supporting cutting-edge scientific instruments and solutions in fields like materials science, nanotechnology, and industrial applications. Join us in advancing scientific knowledge and technological progress!

As a Customer Service, you will provide administrative sales and service support, co-ordinating the service needs of our customers. Your responsibilities will include:

• Maintain customer service records and client details on the company database
• Input orders onto the database and complete all other associated tasks (e.g., licensing, sending sales order acknowledgments, invoicing etc)
• Handle order amendments in terms of customer communication and updating the database
• Ensure there is close co-operation and clear communication between OI and internal and external customers
• Actively explore and find ways to meet the requirements of the customer and in doing so improve and maintain good customer relations
• Acting as the customer’s representative within OI. Seeing issues from the customer’s perspective and representing the customers point of view
• Raising internal purchase orders as required
• Maintain schedule planner allocating engineers jobs if required
• Organise relevant customer training and maintain accurate records
• Support the company’s logistics department with product import and export
• Support the department, as required, with company exhibitions, shows etc

Role requirements:

🎓 Qualifications & Skills

• A relevant degree or qualification in business administration.
• Be familiar with import/export i.e. Inco terms and payment terms
• Good knowledge of German and English in both writing and verbal
• Good communication skills and the ability to quickly build good working relationships with internal and external customers across different continents
• Good analytical and multitasking skills, with data-driven thinking
• Organised, with solid administrative/reporting skills and proficient PC skills including MS Office (Word, Excel and PowerPoint)

🌟 Personal Qualities

• Adaptable, able to flex to needs of team and the business.
• Proactive self-starter completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement.
• “Can do" attitude – Decisive, able to work around issues to deliver performance.
• High levels of energy, resilience, and drive to achieve challenging goals.
• Able to work in a high-pressure environment.
• Organized with great attention to detail.

At Oxford Instruments, we value our employees and offer a range of perks and benefits, including:

💼 Corporate Benefits 🏋️‍♂️ Sports Membership 🚴‍♂️ JobRad 💰 Pensionplan BAV 🗣 Language Courses 🌴 30 days of paid leave 🎓 LinkedIn Learning Courses

Join our secure and innovative company with an intercultural working environment, flat hierarchies. Beside a competitive starting salary, you'll have opportunities for career development within our global organization, along with a healthy work-life balance supported by the hybrid working.

If you meet these essential requirements and are ready for an exciting career opportunity, please apply with your cover letter and updated CV. We can't wait to hear from you! 🤝

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All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.