Applications Scientist - AFM
Beijing, CN
Role Details
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Business, Location:
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AFM, China |
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Role:
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Applications Scientist |
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Reports to:
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Applications Manager – I&A China |
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Direct Reports:
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None |
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Primary Purpose:
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(1) In-house “AFM expert”, providing technical expertise and support both internally to Sales and Marketing, as well as externally to customers and prospective customers. (2) Provide mentoring and technical leadership for the Application team (3) Conduct instrument demonstrations and pre-sales experimental consultation. (4) Actively participate in the AFM Research community by delivering presentations at workshops and conferences. (5) Develop and communicate new applications and techniques. |
Key Responsibilities
- Develop and leverage key customer networks in line with business strategy.
- Mentor junior members of Applications and Service Team.
- Provide technical leadership for Cross BU training and collaboration.
- Works with Applications and Marketing teams on long term product development and innovation.
- Perform AFM demonstrations focused on the research interests and needs of prospective customers.
- Compile well-written demonstration reports that explain AFM data clearly and ensure maximum impact from the available AFM images.
- Assist and advise the sales and marketing teams on technical and scientific matters – e.g. fielding technical questions from prospective customers, interpreting technical claims by competitors, contributing to marketing materials, educating non-technical staff on new applications or capabilities.
- Perform AFM installations at customer sites throughout China. Train customers on instrument operation and experimental design.
- Provide expert technical support to customers (via phone, email, online and web forum).
- Develop new applications and techniques and author technical notes, application notes, and/ or scientific journal articles.
- Present new application developments and data at worldwide conferences and workshops, webinars and internal meetings.
- Help continually improve the AFM hardware and software by suggesting new features and by reporting bugs or user interface issues.
Indicative Performance Measures
- Successful completion of demonstrations, installations and training sessions.
- Quality of support to customers.
- Quality of support to sales and marketing teams.
- Quantity and quality of presentations and participation at Scientific Society meetings
- Leadership with the Applications and Service Teams.
Person Specification – Essential requirements unless stated
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Education / Qualifications |
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Professional Skills/ Abilities: |
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Personal Qualities |
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