Production Support Technician

Production Support Technician

At Oxford Instruments Andor we are devoted to accelerating the greatest scientific advancements of our age. It matters to us that the products we develop make a real difference to our customers and contribute significantly to their research.  We want to deliver differentiated, accessible solutions to the widest possible scientific research and industrial communities.  We are a market leading organisation with a diverse and inclusive environment.

We are hiring for a Production Support Technician for our Operations department..  The Production Support Technician will play a valuable role supporting the RMA and wider Cameras team. The role will involve the troubleshooting and repair of complex hardware faults on both new and returned products (RMA). You will be the first line support diagnosing and resolving issues for production and RMA products, escalating, and liaising with engineering and/or other support functions when necessary

Key Responsibilities

• Troubleshooting and repair of complex hardware faults on both new and returned products
• Optimisation of assembled systems/subsystems to achieve desired specification
• Accurate completion of assembly, test, and repair records
• Strict adherence to production processes and quality control requirements
• Accountability for own output, delivery, and quality of assigned production targets
• When necessary, working with Engineering on New Product Introduction (NPI) to develop appropriate engineering work instructions, build first prototypes / production units and deliver smooth transition from NPI to production volume
• Signing off NCPs within agreed parameters for designated products
• Costing Non-Warranty repairs using a template
• Work independently with a minimum of supervision.
• Training of new members of team and operations staff when required
• Continually seek out ways to improve the product and processes.
• Co-ordinate with stores on material supply and stock control processes giving feedback when issues are spotted with BOMs/WOs etc.
• Ensure all H&S procedures are followed, identify and report issues using ‘SHEILD’.
• Identify opportunities to improve health and safety and support implementation.
• Maintain high standards of housekeeping at all times.
• Any other reasonable duties as required by management.

The Production Support Technician will have:

HNC/HND level or equivalent with 3 years relevant experience in a high-tech production environment OR 5 years relevant experience in a high-tech production environment

AND

• Technically proficient with at least 3 years’ experience in a technical role working with electronic and/or opto-mechanical products.
• Demonstrate capability in identifying faults, investigating issues and steering resolutions
• Ability to interpret engineering drawings, schematic diagrams, and other technical literature
• Good soldering skills
• Good manual dexterity required for handling/manipulation of small/delicate components
• Good diagnostic skills including the effective use of DMM and Oscilloscope
• Excellent attention to detail and good concentration levels
• High level of Computer literacy in an MS Windows environment  

You can click on this link to see the full information on our benefits package. 

This is a permanent position based at our Belfast headquarters working full time onsite.  Additional temporary or permanent, part time or full-time positions across Operations may be filled from this recruitment exercise.

Informal enquiries may be directed to Louise Dooley Senior Talent Acquisition Specialist via email to louise.dooley@oxinst.com

Please apply via this link:  Andor Technology - Oxford Instruments Careers (oxinst.com

Please note on this occasion we are unable to provide sponsorship for visa applicants for this particular post, as such applicants must hold the right to work in the UK to be eligible.

Why Oxford Instruments Andor? 

Our company values of being Inclusive, Innovative, Trusted and Purposeful are at the core of everything we do for our customers and our teams.  At Oxford Instruments Andor, our employees are fundamental to our business success and we are delighted to provide a competitive and comprehensive benefits programme with a range of options to suit your lifestyle

UK Oxford Instruments Andor Benefits:

Oxford Instruments Andor provides employees with a competitive compensation & benefits package to suit your lifestyle. 

• Health & Wellbeing- Mental Health First Aiders, Employee Assistance Programme (LifeWorks, Babylon and UnMind), Private Medical Insurance with BUPA for you and your dependents, Income Protection, Life Assurance and Personal Accident Insurance.  Company sick pay and medical leave, Occupational healthcare Service, 2 days paid leave for volunteering each year
• Money & Lifestyle –Pension – employer contributory scheme (6%), Share Incentive Plan, Leave Purchase Scheme, Cycle to Work scheme, Car Salary Exchange Scheme, Tech Purchase scheme. Give as You Earn.  Employee discount scheme. Free Parking Onsite. 
• Career –Externally accredited training and development opportunities including support with professional qualifications, Service awards, LinkedIn learning, Learning & development programmes.
• Work Life Balance – 187.5 holiday hours, 9 customary holidays.  Flexible start and finish times, lunchtime finish on Fridays, Enhanced maternity pay, Enhanced paternity pay, Bereavement leave

Oxford Instruments Andor

Oxford Instruments Andor is the global leader in the pioneering and manufacturing of high-performance light measuring solutions, bringing together the latest developments in sensors, electronics, optics and software. Our ground-breaking low light imaging cameras, spectroscopy solutions and microscopy systems are being used to develop cures for cancer, explore deeper into space and examine clean energy sources. We are among the world’s most innovative companies in the Photonics industry, measuring light down to a single photon and capturing events occurring within 1 billionth of a second.

We are part of the Imaging & Analysis Division within the wider Oxford Instruments Group.  The I&A Division also includes Materials Analysis Group which is comprised of NanoAnalysis, Asylum Research, Plasma Technology, WITec, X-Ray Technology, FemtoTools and Magnetic Resonance.  aAt Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level.

Oxford Instruments Andor is committed to equality of opportunity and welcomes applications from all. However, our employment monitoring data tells us that women, individuals from Black, Asian and Minority Ethnic (BAME) communities and people with a disability are currently under-represented therefore, we particularly welcome applications from these individuals.  We are committed to ensuring our workplace is a safe, welcoming and inclusive place to work, which is why we subscribe to Equality Charter Marks.

Know someone at Oxford Instruments Andor?

Be sure to have them submit you as a referral prior to applying for this position via Talent Spotter scheme

Note to recruitment agencies: Oxford Instruments Andor operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.

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