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Technical Sales Support Engineer

Date:  01-Apr-2021
Location: 

Bristol, GB

Job Function:  Commercial
Business Unit:  Plasma Technology

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. At Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.

 

This is an excellent opportunity to join a company where you will be working on interesting and challenging projects. A critical part of our business strategy is to help our business grow through providing excellent sales processes and customer experiences. You will be a key part of the Commercial team responsible for delivering this.

 

Key Responsibilities:

  • Technical sales support providing technical information, prepare precalculation according to sales/customer specification, ensuring accuracy, timeliness and adherence to paper trail.
  • Ensuring that technical sales queries and tenders are processed effectively, accurately and owned and managed from start to finish to sales/customer satisfaction and company standard.
  • Monitor and control technical risk, cost and margin during the order management process. Provide information for DoA compliance.
  • CES management into quotations with approval
  • Provide sales support in line with platform roadmaps and configurator
  • Complete effective handover to Engineering team for post sales support.
  • Work in conjunction with Commericial Order Adminstration team to coordinate, lead and track replies from the company to customer enquiry or tender. Ensure timely and accurate responses for quotations and tenders, where necessary, taking a lead in complex bid requirements.
  • Provide quotations for internal capex requirements.
  • Prepare and maintain accurate data base of cost/margin information. Provide technical risk information to support single page summary for DoA compliance.
  • Prepare technical description of non-standard items (CES). CES approval, management and engagement with Engineering team. Addition of CES into quotation.
  • Manage to successful conclusion all technical queries from sales and internal colleagues. Ensure pre order information is effectively and proactively handed over to Post sales support team.

 

Education/Qualifications:

  • A technical, relevant higher education qualification is preferred.
  • Product knowledge will be an advantage.

 

Proffesional Skills/Abilites:

  • Able to appreciate and understand the applications and technical performance of our products.
  • Able to technically qualify enquiries for non-standard and/or complex items.
  • Able to create accurate technical quotations.
  • Strong customer focus – takes into account the customer needs in recommending solutions
  • Skilled in project management.
  • Problem-solving and Time management skills.
  • Well trained / experience in MS office (in particular Excel) and ERP/CRM/quotation systems.

 

Benefits

In addition to a competitive starting salary, structured career development opportunities, and a good work-life balance, Oxford Instruments offers 25 days annual leave, early finish on Friday, private healthcare, a share incentive plan, a defined contribution Group Personal Pension Plan, and a flexible benefits package that you can tailor to your own requirements.

 

If this role sounds of interest to you, please apply with your updated CV.

 

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

 

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.