Field Service Engineer

We are looking for a Field Service Engineer for a permanent position based in BeNeLux / North of France Area to support the ongoing growth of our business. This is a field-based position primarily covering this region, with additional travel across Central Europe as required. You'll be travelling 90% of the time.

Role Purpose

To ensure that Plasma Technology equipment is fully functional and available for customer use. This will involve regular extensive travel in Western and South Europe and occasionally EMEA area.

Key Responsibilities:

• Carry out the commissioning of equipment, including any operational and maintenance training requirements
• Respond to emergency breakdowns for any warranty and service contract work.
• Report regularly to the EMEA Team Leader on all relevant issues and for PDR objectives.
• Provide a visit report for each customer visit, detailing work completed, outstanding issues, time spent on site, travelling etc., and help to ensure that all chargeable work is invoiced to the customer promptly.
• Authorise system ‘buy-off’ prior to shipment, either with or in the absence of the customer.
• Liaise with technical support and systems engineering on any potential or actual system problems.
• Liaise with the Sales Team to provide useful background information.
• Help to maintain an accurate record of the status of systems, timing of warranty, parts supplied and service contracts.

You would be an ideal match if you are:

• Formal Electrical/ Mechatronic qualification
• Substantial relevant experience and training
• Ability to interpret Electrical schematics and Mechanical drawings  
• Good PC skills (Word, Excel, PPT)
• PLC, RF, vacuum experience preferred
• Experience of Semiconductor industry preferred
• Fluent French and English speaker
• Driving licence
• Be prepared to travel extensively for up to 90%
• Able to work on own initiative
• Clear & concise communicator
• Able to prioritise multiple tasks

We offer:

• Company car
• Flexible working hours
• Development programmes
• Home office 
• Fantastic team and supportive culture

At Oxford Instruments Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics to electric cars and quantum computers.

All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability. We encourage applications from people of all backgrounds and would ask you to get in touch if you are concerned about any barriers you feel you may be facing in your application process with us.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.