Application Support Analyst

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With high-performance scientific digital cameras, spectroscopy and microscopy systems from Andor Technology, our customers in industry and academia can explore everything from photons to galaxies as they develop new treatments for diseases, and search for Earth-like exoplanets orbiting distant stars.

Application Support Analyst

High Wycombe / Bristol 

Are you a technically minded ERP Analyst with a passion for problem-solving and process improvement? Oxford Instruments is seeking an ERP Application Support Analyst to join our Enterprise Applications team. You’ll play a key role in supporting and enhancing our ERP systems, ensuring smooth operations across multiple sites, and contributing to exciting new implementations.

What You’ll Be Doing

• Provide 1st and 2nd line support for ERP systems (SyteLine), Doc-Trak, Shop-Trak, and associated applications
• Train users on best practices to drive consistency
• Liaise with third-party vendors while maintaining ownership of incidents
• Assist with new site setups and ERP-related projects
• Use SQL to interrogate and analyse data
• Identify opportunities to improve business processes
• Manage ERP security and user setup
• Maintain technical documentation and test new functionality

What You’ll Bring

• Bachelor’s degree in a relevant subject
• 2+ years’ experience supporting enterprise-level ERP systems
• Strong technical understanding of SQL
• Experience with Infor products and/or SyteLine (highly desirable)
• Knowledge of manufacturing or engineering industries (desirable)
• Exposure to PLM applications (desirable)
• Excellent communication and analytical skills
• Ability to manage multiple complex projects and adapt to change
• A proactive, user-focused mindset with a desire to learn and grow

Why Join Us?

At Oxford Instruments, we live by our values: Inclusive, Innovative, Trusted, and Purposeful. We offer a collaborative environment where your ideas and expertise will help shape the future of our technology and operations.

• 25 days of annual leave, with bank holidays on top
• Private medical insurance
• Life assurance
• Income protection
• Personal accident insurance
• Contribution pension scheme
• Employee assistance and wellbeing programme
• Sick pay
• Share incentive plan
• Cycle to Work scheme
• Bupa Rewards

This role is a hybrid role with the main location being High Wycombe or Bristol. We work 8.00 until 4.30 Monday to Thursday and finish at 1.00 on a Friday so you can start your weekend early. We typically work three days per week in the office so it is important that you are able to get to our High Wycombe or Bristol location. 

Ready to Apply?

If you're looking to make a meaningful impact in a dynamic and supportive environment, we’d love to hear from yo

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All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.