Applications & Field Service Engineer

Oxford Instruments is a leading company in the field of high-tech tools and systems for research and industry. Founded in 1959, we specialise in the design, manufacture and support of various scientific instruments and solutions, used in diverse areas such as materials science, nanotechnology and industrial applications. Oxford Instruments has played a significant role in advancing scientific knowledge and technological progress through our cutting-edge instruments and solutions.

Applications and Field Service Engineer, Materials Analysis 

As an Apps and Field Service Engineer, your role is to provide technical (onsite and remote) support and training to customers across the Materials Analysis product range of analytical equipment. The individual will provide primary onsite technical and applications support to customers, in the UK with a requirement for overseas travel to support our distributor territories, (principally located in southern European countries, South Africa, Africa, Middle East, Turkey, Israel, and other countries not supported by an OI office). The role requires self-motivation and excellent problem-solving abilities. The role is home based and should be situated in a region able to support customers in the North East of the UK, although UK wide travel is required. 

What's in it for you?

At Oxford Instruments, we put our people at the heart of all we do. We embody our values of: We are Inclusive, we are Innovative, we are Trusted, and we are Purposeful. As an employee of Oxford Instruments, you will be given the development and mentorship to succeed, an environment that breeds authenticity and curiosity. We are committed to supporting a diverse and inclusive working environment, all of our people brings with them, unique perspectives and skills, varying levels of experience and a shared commitment to excellence providing an environment in which others can learn from each other, innovation is forefront of mind and collaboration flourishes.  In addition, we also offer a comprehensive benefits package to include: 12:30 Friday finishes, BUPA private health insurance, dental insurance, group pension, cycle to work, tech and car schemes, as well as give as you earn and option to purchase shares, numerous discounts and 25 days holiday.

Key Responsibilities:

• Perform onsite installations of systems and software.
• Perform onsite preventative maintenance visits.
• Provide user orientation training at point of installation. 
• Provide onsite assistance to customers to resolve instrument breakdowns.
• Take ownership of customer problems and liaise with internal departments to resolve issues.
• Promote a positive image of Oxford Instruments MAG / Customer Support in all communications, whether in person, by telephone or written.
• Advise customer on availability of instrumentation related options, upgrades and support contracts to keep the customer up to date and satisfied and optimise service revenue streams.
• Desire to maximise support efficiency and customer value and intimacy using the latest OI techniques in IoT Telemetry and Augmented reality
• Feedback customer needs to Service business manager to assist in creating new support products
• Feedback of customer and service needs to Service product manager for future serviceability in product design.
• Ensure all customer issues are captured and reported back via the field service management system
• Perform other related duties as assigned by manager.

What we are looking for:

Education/Qualifications: Science Degree/PhD preferably in Electronics, Physics, Materials Science, Metallurgy, or Chemistry.

• Knowledge within the microanalysis field in particular, EDS/EBSD (Electron Back-Scatter Diffraction)/ Nanomanipulators/WDS would be an advantage, but not essential. Knowledge of Raman, magnetic Resonance, and AFM would also be advantageous.
• Experience of running TEM/SEM would be an advantage, but not essential.
• A sound understanding of electronic pc-based systems
• Sound problem solving abilities.
• Desire to own customer issues through to resolution
• The Individual should require the minimum of supervision and is subject to a flexible work pattern, which will involve global travel and / or working outside normal working hours when necessary.
• The post holder is responsible for ensuring the efficient and cost-effective use of their time.
• A recent graduate, experienced engineer, or user of EDS / WDS / EBSD / Nanomanipulator / Raman is desirable.
• Ability to work unsupervised and to tight deadlines.
• Ability to effectively and professionally interact with customers at all levels.
• Full UK driving license is essential.

Selection Process:

Upon applying, our recruitment team will assess your application against our role requirements. An initial call with our Talent Acquisition partner will take place, to give you some more insight into the role and to gain more understanding of your experience and motivations. Next, we will invite you for an interview, which usually takes place via Teams, with the second interview taking place on-site. If you'd like more details before applying, please email abby.gelder@oxinst.com