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Applications and Field Service Engineer

Date:  12-May-2022

High Wycombe, GB

Job Function:  Technical
Business Unit:  NanoAnalysis

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. Our NanoAnalysis systems for electron microscopes are used in research and development that’s keeping pharmaceutical products safe, reducing greenhouse gas emissions, and increasing the reliability and power of the latest mobile devices.



Applications and Field Service Engineer - Field based around the East Midlands


The Opportunity


The role of the Applications and Field Service Engineer will be to provide technical support and training to customers across the NanoAnalysis product range of analytical equipment. The individual will provide primary onsite technical, and applications support to customers, in the UK with a requirement for overseas travel to support our distributor and dealer territories. The role requires self-motivation and excellent problem-solving abilities. The role is home based and should be situated in a region able to support customers on Eastern side of the UK.



About You


The Applications and Field Service Engineer will ideally have the following skills/ attributes:


  • Science Degree/PhD preferably in Electronics, Physics, Materials Science, Metallurgy, or Chemistry.
  • Knowledge within the microanalysis field in particular, EDS/EBSD (Electron Back-Scatter Diffraction)/ NanoManipulators/WDS would be an advantage, but not essential.
  • Experience of running TEM/SEM would be an adlvantage, but not essential. .
  • A sound understanding of electronic pc based systems.
  • Sound problem solving abilities.
  • Desire to own customer issues through to resolution
  • The Individual should require the minimum of supervision and is subject to a flexible work pattern, which will involve global travel and / or working outside normal working hours when necessary.
  • The post holder is responsible for ensuring the efficient and cost-effective use of their time.
  • A recent graduate or experienced engineer, or user of EDS/ EBSD/NanoManipulator/WDS Microanalysis equipment is desirable.
  • Ability to work unsupervised and to tight deadlines.
  • Ability to effectively and professionally interact with customers at all levels.
  • Full UK driving license is essential.       



  Key responsibilities for the Applications and Field Service Engineer


  • Perform onsite installations of systems and software.
  • Perform onsite preventative maintence visits.
  • Provide user orientation training at point of installation. 
  • Provide on site assistance to customers to resolve instrument breakdowns.
  • Take ownership of customer problems and liaise with internal departments to resolve issues.
  • Promote a positive image of Oxford Instruments NanoAnalysis / Customer Support in all communications, whether in person, by telephone or written.
  • Advise customer on availability of instrumentation related options, upgrades and support contracts to keep the customer up to date and satisfied and optimise service revenue streams.
  • Desire to maximise support efficiency and custiomer value and intimacy using the latest OI techniques in IoT Telemetry and Augmented reality
  • Feed back customer needs to Service business manager to assist in creating new support products
  • Feed back of customer and service needs to Service product manager for future serviceability in product design.
  • Ensure all customer issues are captured and reported back via the field service management system
  • Perform other related duties as assigned by manager. 


 Benefits for the Applications and Field Service Engineer

In addition to a competitive starting salary, structured career development opportunities, and a good work-life balance, Oxford Instruments offers 25 days annual leave, private healthcare, a share incentive plan, a defined contribution Group Personal Pension Plan.





All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.


Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.