At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.
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Primary Purpose:
Support PT’s customers in India on new tool installs, upgrade, warranty support and billable service, and based in Delhi / Mumbai / Chennai.
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Key Responsibilities:
- New tools install and commissioning: follow QCF300 commissioning guide to install and commissioning the new tools. This will involve domestic and overseas travels.
- Upgrades: follow upgrade SOPs to install and commissioning upgrades.
- Warranty Support: maintain and sustain the warranty tools, and troubleshoot and repair the warranty tool issues.
- Billable Service: carrier out billable service and training on out of warranty tools.
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Typical Performance Measures:
- Meet targeted numbers of new tool installs within a certain period of time and spec.
- Meet targeted numbers of billable upgrades and PMs within spec.
- Meet good customer satisfaction on warranty support.
- Follow up the reporting and documentation requirements for every service activity.
- Stocks and materials RMA assistance.
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Person Specification – Essential requirements unless stated
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Education / Qualifications
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- A relevant engineering degree. EE or ME engineering preferred.
- Significant hardware experience on semiconductor equipment.
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Professional Skills/ Abilities
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- Able to look up electrical drawings.
- Familiar with Vacuum and RF components operating mechanism and theory.
- Logical thinking on tool issues troubleshooting.
- Prefer the work experience with either Ion Beam (Deposition or Etch) or PECVD / ICPCVD / ALD or RIE / ICP tools.
- Mater at communication and negotiation in English.
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Personal Qualities:
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- Able to work independently.
- Prepare proactively and act efficiently
- Positive thinking and easy going with
- Willing to take responsibility and own accountability
- Willing to take challenges and accept to travel frequently.
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All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.
