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Application Scientist

Date:  06-Apr-2021
Location: 

Seoul, KR

Job Function:  Commercial
Business Unit:  Asylum Research

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

 

Primary Purpose:

  • To deliver complete applications ownership from the point of enquiry through to product and usage life cycle.
  • To fully understand the relevant application techniques that will enhance customer applications.
  • To provide technical support, applications support, applications development and customer training on all Oxford Instruments Asylum Research and Magnetic Resonance products in Korea and other territories if required. To establish and maintain a high degree of customer satisfaction and confidence by appropriate actions and attitude.
  • To support the direct sales team and distributors by conducting customer demonstrations of AFM and MR products, providing technical expertise, pre-sales experimental consultation, sales support and customer sample analysis.
  • To identify and develop influential relationships with significant current and potential customers in order to fully understand their needs, using this to facilitate both increased sales of current products and contribute to development of future products. 
  • To actively participate in the AFM Research community by delivering presentations at workshops and conferences.
  • To develop and communicate new applications and techniques.
  • To collaborate and provide technical input to the sales and marketing teams to manage the programme of promotions activities across the territory including workshops, seminars, attendance at key conferences and exhibitions as well as digital campaigns on social media.
  • To manage demonstration and loan stock installed at both customers and distributors ensuring that targets are met for depreciation and utilisation.
  • To support the achievement of budgeted sales (value and volume), product mix; and to develop relationships by supporting distributors and customers in order to facilitate increased sales.

 

Key responsibilities:

Applications Support, Marketing Support and Sales Assist

  • To identify and engage with key customer accounts, both current and potential to define current and future analytical requirements.
  • To provide strategic technical input into the appraisal process of business opportunities in Korea.
  • Create and follow up new enquires promptly and efficiently.
  • To support the direct sales team and distributors by conducting customer demonstrations of AFM and MR products, providing technical expertise, pre-sales experimental consultation, sales support and customer sample analysis.
  • Establishes and maintains a distributor partner training and development program. Adjusts program to meet the needs of distributor partners and market conditions consistent with the long-term goals of the company.
  • Carry out customer demonstrations, workshops / seminars and/or produce applications reports for customers.

  • To collaborate and provide technical input to the sales and marketing teams to assist manage the programme of promotions activities across the territory including workshops, seminars, attendance at key conferences and exhibitions as well as digital campaigns on social media.
  • To manage demonstration and loan stock installed at both customers and distributors ensuring that targets are met for depreciation and utilisation.
  • To support the achievement of budgeted sales (value and volume), product mix; and to develop relationships by supporting distributors and customers in order to facilitate increased sales.
  • Maintain good customer and distributor relationships, providing regular contact and developing self as technical “go to person” within the industry and projecting a professional and competent image of Oxford Instruments and its products at all times.
  • Develop new applications and techniques and author technical notes, application notes, and/ or scientific journal articles.
  • Present new application developments and data at worldwide conferences and workshops, webinars and internal meetings. 
  • Help continually improve product hardware and software by suggesting new features and by reporting bugs or user interface issues.
  • Maintain an accurate and up to date contact database using Infor CRM.
  • Manage the programme of promotions activities across the territory including workshops, seminars, attendance at key conferences and exhibitions.
  • Participate in training and development activities as required.
  • Operate at all times in accordance with health and safety at work legislation.
  • Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the role, which might reasonably be required

 

Customer Contact

  • Communicate with customers and DISTRIBUTOR partners in a timely manner concerning the status of application issues.
  • Promote a positive image of Oxford Instruments and CS in all communications with customers, microscope manufacturers and DISTRIBUTORs, whether in person, by telephone or in writing.
  • Ensure that all visits are properly prepared. This preparation should include liaison with microscope suppliers and DISTRIBUTORs.
  • Advice customers on the availability of Oxford Instruments instrumentation related options, upgrades, support contracts, and other service products. Ensure that the customer is kept up to date with latest product information.

 

General

  • Maintain and develop knowledge of assigned products and their common applications, undertaking appropriate training where necessary.
  • Assist in knowledge transfer by training customers and other company employees when required.
  • Maintain awareness of, and minimise where possible, the level of expense incurred in day to day support activities, both in terms of time involved and parts consumed.
  • Perform work safely at all times, maintaining an up to date knowledge of health & safety requirements and operating in accordance with health and safety at work legislation.
  • Participate in training and development activities as required.
  • Undertake any other tasks or responsibilities in line with the scope and level of responsibility of the post, which might reasonably be required.

 

Education / Qualifications

  • Relevant material science degree essential, additional business qualification or PhD desirable

 

Professional Skills/ Abilities

  • Must have experience of working with AFM, SEM, TEM and FIBs
  • Must have experience of dealing with customers in the field working with analytical instruments in a NanoTech environment in one or more of the following, test / repair / field service/applications
  • Good understanding of the part applications and methods play in the sales of the AFM, EDS, WDS, EBSD, GIS and Nanomanipulator products.
  • Good understanding of customer requirements and how to use equipment to best effect to demonstrate this.  Ability to demonstrate AFM/EDS/ESD/WDS/GIS//Nanomanipulators would be an advantage.
  • Organized, with solid administrative/reporting skills and proficient PC skills including MS Office.
  • Must be prepared and able to travel and stay overseas as required without restriction, subject to normal visa requirements.
  • Proficient PC skills including MS Office
  • Fluent English (spoken and written)
  • Clean driving license
  • Commercially astute. (desirable)
  • Able to demonstrate AFM/EDS/EBSD/WDS/Nanomanipulators/GIS (desirable)

 

Personal Qualities:

  • Adaptable, able to flex to needs of customers, team and the business
  • Proactive. self-starter, completes activities with minimal support. Initiates actions to develop new and better ways of working, using past experience and any mistakes as positive opportunities for improvement.
  • Customer focused, establishes and exploits good, mutually beneficial customer/distributor relationships. Adept at balancing OI and distributor demands in meeting the ultimate customers needs effectively
  • "Can do" attitude – Decisive, able to work around issues to deliver performance
  • Superior communication and interpersonal skills to engage with and manage through people.
  • Strong analytical skills
  • Rounded in approach – sees bigger picture as well as own priorities and needs
  • Must be prepared to travel extensively (like to be up to 60% of time)

          #LI-ALZ 

 

Oxford Instruments is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Oxford Instruments is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, please contact Human Resources, ConcordHR.HelpDesk@oxinst.com, 978-405-1119 #LI-BD1

 

Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.