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Commercial Administrator

Date:  28 Sept 2025
Location: 

Shanghai, CN

Job Function:  Commercial
Business Unit:  China Regional Office

Role Details

 

Business, Location:

 

Fed，China

 

 

 

Commercial Administrator

Reports to:

 

Business  Operations Manager -Federal China

Direct Reports:

 

None

Primary Purpose:

 

Ensure the execution of orders complies with company policies and compliance.

To provide a sales support to the I&A-Sales Team; operating with minimum supervision and showing flexibility and the ability to priorities.

 

Key Responsibilities

  • Assist sales in preparing contract, review the completeness of the documentation for order processing.
  • Process orders to the UK or Germany site and update team members and OEM partners on delivery.
  • Manage daily order following up-including export control, payment, shipment, local supply RMA order other details on the order.
  • If necessary, work with operations to exchange delivery slots to meet customer delivery needs.
  • Manage documentation archive and database update, regular provide sales reports to sales team.
  • Support channel partner program.
  • Any other duties as may be reasonably be required from time to time by your line manager.

 

Indicative Performance Measures

  • Customer Satisfactory Levels / Internal key stakeholders feedback
  • Quality, accuracy, and response times to requests
  • Accuracy / completeness of order Database
  • Efficiency/productivity improvement

Person Specification – Essential requirements unless stated

 

Education / Qualifications:

 
  • Degree desirable
  • Fluent spoken and written English.

Professional Skills/ Abilities:

 
  • Experienced in foreign trade order to cash process
  • Proficient PC skills including MS Office
  • Good at data analysis
  • Experience in Syteline System would be valuable.

 

Personal Qualities:

 
  • High degree of self-organization whilst recognizing the priorities of the sales and customer support personnel.
  • Experience of successfully managing demands of highly demanding personnel.
  • Accuracy and numeracy are important.
  • Experience of working in an international environment.
  • Experience of working in a customer facing role.

 

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