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Field Service Engineer

Date:  27-Mar-2021

Wiesbaden, DE

Job Function:  Technical
Business Unit:  Plasma Technology

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. At Plasma Technology, we provide tools for the engineering of micro- and nano-structures, with customers using our process solutions to research and produce materials and semiconductors vital for everything from medical devices and diagnostics, to electric cars and quantum computers.




Plasma Technology, as a part of Oxford Instruments Group, offers flexible, configurable process tools and leading-edge processes for the precise, controllable and repeatable engineering of micro- and nano-structures. Our systems provide process solutions for the etching of nanometre sized features, nanolayer deposition and the controlled growth of nanostructures.
These solutions are based on core technologies in plasma-enhanced deposition and etch, ion-beam deposition and etch, atomic layer deposition, deep silicon etch and physical vapour deposition.

To support the ongoing growth of our business in DACH region we have created a new Customer Support Engineer position to expand our team in Germany.


Role Purpose

To ensure that Plasma Technology equipment is fully functional and available for customer use. This will involve regular extensive travel in Europe and occasionally on a worldwide basis.


 Key Responsibilities

  • Carry out the commissioning of equipment including any operational and maintenance training requirements
  • Respond to emergency breakdowns for any warranty and service contract work.
  • Report regularly to the EMEA Team Leader on all relevant issues and for PDR objectives.
  • Provide a visit report for each customer visit, detailing work completed, outstanding issues, time spent on site, travelling etc., and help to ensure that all chargeable work is invoiced to the customer promptly.
  • Authorise system ‘buy-off’ prior to shipment either with or in the absence of the customer.
  • Liaise with technical support and systems engineering on any potential or actual system problems.
  • Liaise with Sales Team to provide useful background information.
  • Help to maintain an accurate record of the status of systems, timing of warranty, parts supplied and service contracts.
  • Keep up-to-date all relevant enquiries and project files on any significant information.
  • Provide detailed and accurate record of expense incurred on behalf of the Company.
  • Carry out any other tasks that may be reasonably requested by the Company.
  • All employees have a personal responsibility for their own health and safety and for that of others who may be affected by their actions and behaviour.
  • All employees will comply with the Company’s arrangements for health, safety and environmental protection.
  • Individuals with specific knowledge of the technology and associated hazards will apply their knowledge and skills to support the implementation of appropriate systems.



  • Formal Electronic qualification.
  • Substantial relevant experience and training.
  • Ability to interpret Electrical and Mechanical drawings.
  • Good PC / PLC experience preferred.
  • Experience of Semi-Conductor or closely related high-Tech Electronic industry.
  • Fluent German or French and English speaker.
  • Be prepared to travel worldwide.
  • Able to work on own initiative.
  • Clear & concise communicator.
  • Able to prioritise multiple tasks.



All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability.


Note to recruitment agencies: Oxford Instruments operates a Preferred Supplier List, and we do not accept unsolicited agency CVs. Please do not forward candidate details in response to this advert, or to any Oxford Instruments employees or other company locations. Oxford Instruments is not responsible for any fees related to unsolicited CVs.