Inside Sales & Sales Administrator

Oxford Instruments is a leading company in the field of high-tech tools and systems for research and industry. Founded in 1959, we specialise in the design, manufacture and support of various scientific instruments and solutions, used in diverse areas such as materials science, nanotechnology and industrial applications. Oxford Instruments has played a significant role in advancing scientific knowledge and technological progress through our cutting-edge instruments and solutions.

We are seeking an Inside Sales & Sales Administrator to join our High Performing German Sales Team.  This hybrid position aims to create a seamless and cohesive customer experience while driving sales growth, enhancing the overall sales process by bridging the gap between customer-facing interactions and back-end sales activities. Our Sales team orchestrate high value, highly technical sales processes, and as such the person joining this team will have the opportunity to learn, grow, develop and work with Customers across Academia and Industry. This role would suit someone who has an advanced understanding of X-Ray, NMR and Raman-spectroscopy, electron imaging and diffraction, atomic force microscopy and integral in supporting customers new, and existing through the sales process and providing aftercare support.

Role Location:

Based at our Wiesbaden site, with the option of hybrid working.

What is in it for you?

At Oxford Instruments, we put our people at the heart of all we do. We embody our values of: We are Inclusive, we are Innovative, we are Trusted, and we are Purposeful. As an employee of Oxford Instruments, you will be given the development and mentorship to succeed, an environment that breeds authenticity and curiosity. You will work alongside people who have been with the business for a substantial amount of time, and who have developed their career within various functions, as well of people who are new in their careers and who bring a fresh perspective, enabling you to learn from a variety of people. In addition, we also offer a comprehensive benefits package to include: Corporate Benefits, Sports Membership, JobRad, Pensionplan BAV, Language Courses, LinkedIn Learning Courses and 30 days holiday.

About You

 The Technical Sales Manager will ideally have the following skills and attributes:

• Engineering/Science degree or higher and/or equivalent relevant experience.
• Advanced understanding of X-Ray; Raman-spectroscopy; Electron imaging and diffraction; Atomic force microscopy and Nanoindentation
• Participation in sales training programs or workshops is beneficial
• Experience of working in a role that involves a high level of customer service
• Ability to adjust the behaviours and selling strategy based on the cultural requirements.
• Understanding of budgt application and tender processes

Key Responsibilities

• Assist in the execution of sales campaigns and promotions, supporting sales team in achieving sales targets and goals
• Assist in the preparations for tenders, sales reports and analysis
• Greet and assist visiting customers in a friendly and professional manner. Handle customer inquiries, complaints and returns effective and efficiently
• Utilize CRM to track customer interactions and sales activities
• Stay up to date on product line, specifications and promotions
• Prepare quotes, proposals and specials
• Process sales orders and ensure accurate documentation
• Coordinate with other departments to ensure customer satisfaction
• Identify, engage and qualify existing and potential customers through research and cold calling to increase the number of leads
• Pre-Qualify, manage and follow up on inbound leads from various channels

Selection Process:

Upon applying, our recruitment team will assess your application against our role requirements. An initial call with our Talent Acquisition partner will take place, to give you some more insight into the role and to gain more understanding of your experience and motivations. Next, we will invite you for an interview, which usually takes place via Teams, with the second interview taking place on-site, and including a presentation.

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